Every transaction has a built-in mailbox on its Email tab. Messages you send from there, and every reply that comes back, stay with the deal — so the whole conversation history lives next to the documents and deadlines it's about.
Transaction email is included on every LetterScript workspace (see Plans and usage). Your free first deal includes 10 sent emails; deals on purchased transactions send without a meter.
The deal's own email address
Open a deal and go to the Email tab. At the top you'll see the deal's unique address (it looks like d-a1b2c3d4e5f6@deals.letterscript.com) — click it to copy.
That address is the magic piece:
- Replies route themselves. Anything you send from the Email tab carries this address as its reply-to, so when escrow or the other agent hits Reply, their answer lands back in this tab — in the right conversation thread.
- CC it from anywhere. Add the deal address as a CC on any email you send from your own inbox, and a copy files into the deal automatically.
- Attachments come along. Files on inbound email are stored with the message — download them straight from the thread.
The address is unguessable on purpose: mail to anything that isn't a live deal address is dropped, so the tab stays free of spam.
Emailed documents file themselves
When someone on the deal emails a contract, disclosure, or report to the deal address, the attachment doesn't just sit on the message — it's added to the deal's documents and processed like an upload: the text is read, the document is classified, and the deal record, checklist, and timeline update from it. Forward the executed purchase agreement and the deal builds itself.
A few things happen behind the scenes to keep this safe and tidy:
- Known senders file automatically. "Known" means your workspace members, anyone on the deal's Parties list, anyone you've emailed from the deal, and senders you've trusted before. An attachment that filed shows an In documents badge.
- Unknown senders wait for your OK. Their files are held, with an Add to documents button on each attachment and a banner offering Trust sender & add all — one click files everything they sent and auto-files whatever they send later. Messages that fail email authentication checks are held too, even from a familiar-looking address, so a forged "listing agent" can't quietly change your deal record.
- Duplicates are caught. The same executed contract often arrives three times — from the agent, from escrow, from the coordinator on the other side. Identical copies get a Duplicate badge and aren't processed again, so they don't clutter the deal or spend your pages.
- Link-only emails get a nudge. If a message says "here's the signed contract" but carries a DocuSign or Drive link instead of a file, the thread shows a reminder to download and upload it yourself — LetterScript never follows external links on its own.
For known senders, the email text itself joins the deal's record too: facts that only live in correspondence — "close of escrow moved to the 21st", an escrow officer's direct line in a signature — become searchable, citable in deal chat, and feed the extracted record. On your free first deal, each indexed email counts as one page of its included allowance; purchased transactions have no page meter.
Writing an email
The first time you send, LetterScript asks you to confirm your sending address — a one-time step at the top of the tab; New email and Reply stay disabled until you do it. Once confirmed, click New email and address it by picking from the deal's parties (anyone with an email on the Overview tab appears as a suggestion), choosing a group, or just typing an address and pressing Enter.
Mail then goes out from your confirmed name and address — the composer shows "Sending as …" — with replies still routed to the deal so they file back here. Until you've confirmed an address, messages are sent from your name "via LetterScript" instead. Sending is plain text — what you type is what they get.
To reply inside an existing conversation, open the thread and click Reply; the recipient and subject are pre-filled and the message threads correctly in the recipient's email client too.
Drafting with AI
In the composer, click Draft with AI, describe what the email should say — "ask escrow for updated wire instructions and confirm the closing date" — and click Draft. The assistant writes a subject and body using only what it knows about this deal (its record, parties, deadlines, and the conversation so far), and you can edit everything before sending.
On your free first deal, each AI draft uses one smart answer from its included allowance — the same allowance the deal assistant uses. Deals on purchased transactions draft without a meter.
Automated drafts
Separately from the composer, LetterScript drafts the routine transaction emails for you — the kickoff note when a deal goes into contract, deposit and contingency reminders, the closing-week summary, and a congrats note at close. They appear in a Drafts ready for review strip above the conversations; nothing sends until you review and click Send. Which templates run, when, and who they're addressed to is configured on the global Automations → Email drafts tab — see Automated email drafts.
Recipient groups
Open the mailbox's Settings menu (the gear button in the top-right) and choose Recipient groups to create named CC lists for this deal — for example "Buyer side" (buyer + buyer's agent) or "Escrow + lender". In the composer, picking a group adds all of its members in one click. Groups belong to the deal, so each transaction can have its own.
Reading and threads
Conversations are grouped into threads on the left; unread ones are marked with a green dot and open automatically marks them read. Outbound messages show a delivery state (Sent → Delivered, or Bounced if an address was bad), so you know it arrived.
All deals at once: the Email page
Email in the sidebar opens the cross-deal view: every transaction listed with its unread count and latest message, most recent activity first. Expand a deal to see its conversations, and click any conversation to jump straight into that deal's mailbox with the thread open. The filter box narrows the list by deal name, address, sender, or subject — handy once several deals have active email.
Good to know
- Recipients see the message from your confirmed sending name and address (or, before you've confirmed one, from your name "via LetterScript"), with replies routed to the deal address — not from your personal email account.
- One send can address up to 25 people across To and CC.
- The mailbox is per-deal. Mail never crosses between transactions, even when the same people are on both.